Delivery, Returns & Refunds
Alfarrerium UK & International deliveries are sent via Royal Mail tracked courier service.
- Next Day UK Delivery £5.00
- Standard UK Delivery (2-3 working days) £4.29
- International Delivery (5-7 working days) £8.80
- Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock but it is coming back in stock you can buy and reserve it in advance. Your order will then be dealt with priority once the item is back in stock and you will be notified via email.
REFUNDS & RETURNS
We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.
This returns policy applies to all off our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 14 days following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
- The returns form is sent along with garment’s with all customer information provided
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
REFUNDS & RETURNS PROCEDURES
51 RYDAL WAY
You will be responsible for paying postage costs associated with returns under this policy.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed as faulty.
Please note any items purchased from our sale may only be exchanged for another size/product or credit. Refunds will not be given for any sale items.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at – email@example.com
Please note that we CANNOT accept returns or exchanges on underwear due to hygiene reasons.
Please note ANY items returned covered in animal or human hair may NOT be swapped or refunded.
Please note we cannot accept any returned items that have been washed, returned items must be in resellable condition; that is the same condition that you received them item in.
Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by contacting us at firstname.lastname@example.org
If the item you received is faulty, please contact our team on email@example.com
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us for refund or exchange. On Alfarrerium receiving this item postage costs endured in returning the faulty item will be refunded.
INCOMPLETE & WRONG ORDERS
Please let us know by emailing us on firstname.lastname@example.org and we will try our best to rectify any issues you are experiencing.